Terms and conditions

TERMS AND CONDITIONS:

Thank you for visiting our website.

Please ensure that you carefully read the Terms and Conditions presented on this page, as any use of this website means that you accept the Terms and Conditions presented here.

The use of the terms “Pipinhas&Cia”, “seller”, “we” and “our” refer to our company and will be used in the most appropriate way depending on the context.

"You” and “consumer” refer to any person who accesses and/or uses this website.

 

1. GENERAL CONDITIONS OF SALE

The “seller” Pipinhas&Cia has products for sale on the website, and “e-commerce” services are available exclusively to end users / “consumers”.

Pipinhas reserves the right not to process orders received from users who are not “Consumers” or those that do not comply with the Seller’s general sales conditions.

The "Consumer" must provide the "Seller" with an email address, or data relating to another form of contact, that are correct and complete and accepts that the "Seller" may contact him using these details, if he deems it necessary.

We reserve the right not to accept your order, or to cancel it even after automatic confirmation. The seller may not process orders that do not have sufficient guarantee of good collection; when orders are incomplete or incorrect or for any other reason. In the aforementioned cases, we will inform you by email that the sales contract was not concluded and that the seller did not proceed with the sale, specifying the reasons for this.

If an order has been placed and payment has been made for products that are no longer available, the seller will refund the money paid for the unavailable items.

Data verification: after receiving the order, we can carry out some checks on it before preparing it. These checks may include address checking, credibility checking and fraud checking. Regarding fraud checking, we perform partially automated checks on all orders to filter out transactions that are unusual, suspicious or identified as susceptible to fraud. Suspected fraud will be investigated and, if necessary, prosecuted. By confirming your order, you agree to these conditions.

Under applicable legislation, Pipinhas&Cia only accepts orders from people over the age of 16. Therefore, by accepting these Terms and Conditions of Sale you confirm that you are over 16 years old.

 

2. PAYMENT METHODS

The Pipinhas&Cia store uses security technology that is one of the most robust among the encryption platforms available. Your payment information will be encrypted from the moment you enter until your transaction is processed and will not be stored on a public server.

 

Although we use encryption software, the security of information and payments transmitted over the Internet or via email cannot be guaranteed. Pipinhas&Cia cannot be held responsible for any damage suffered as a result of the use of electronic means of communication, including, but not limited to, recurring damages resulting from failures or delays in the delivery of electronic communications, interception or manipulation of electronic communications by third parties or by software programs. computer used for communications or virus transmission.

If you choose to pay by bank transfer, we will begin processing the order after we have received payment.

 

The prices of products displayed on the website contain Added Value (VAT). Shipping fees apply per order. The exact price of the shipping fee will depend on the delivery address where your order will be delivered and its weight. For more information about shipping costs, see the “Deliveries, exchanges and returns” page on this website.

 

The prices of products presented on the website are subject to change. Pipinhas&Cia reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to that purchase. Please note that even though the website is updated with extreme care, it is possible that the price information on the website contains errors. Pipinhas&Cia is not committed to the offer and reserves the right to cancel your order if such an error occurs.

 

When used in accordance with the established rules, a promotion code entitles the user to take advantage of a promotion/discount relating to the purchase of a specific product or for a set of products, during the period indicated/associated with the promotional code/promotional campaign. Promotional codes are not exchangeable for cash.

 

3. EXCHANGES AND RETURNS

Pipinhas&Cia does not sell second-hand items, items that are defective or of lower quality than those currently available on the market. The main characteristics of each article shown on the website can be found on its respective product page. All items have an identification label. Do not remove the label from the purchased item if you want to return the purchased product.

If you decide to exercise the right to return purchased items, Pipinhas&Cia has the right not to accept the return of items that are returned without the label or that have been altered from their original condition or damaged.

To return or exchange your purchase, follow the instructions on the “Deliveries, exchanges and returns” page of this website. For any additional information, you can contact us via email at shop@pipinhascia.com .

 

4. LIMIT OF LIABILITY

Pipinhas&Cia will only be responsible for damages suffered by the customer in the event that such damages result from breaches attributable to Pipinhas&Cia's contractual obligations to the customer, or in the event that Pipinhas&Cia's liability arises from applicable legal law.

If the customer has suffered damages related to the website's activity, Pipinhas&Cia's liability will be limited to:

• years on Pipinhas&Cia products or other materials;
• reasonable and verifiable costs incurred by the customer to find the cause and amount of compensation attributable to the damage;
• the maximum reimbursement of the aforementioned compensation will be (if applicable) the price of the products in question.

These general conditions and all emerging disputes that are related to these general conditions, including their validity, the use of the website or any purchase on it must be governed by Portuguese Law.

 

5. THIRD PARTY SERVICES

In general, the vendors used by us will receive, use and disclose your information only to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we must provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies to understand the manner in which your personal information will be treated by these providers.

In particular, remember that certain providers may be located in or have facilities located in a different jurisdiction than either you or us. Therefore, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

For example, if you are located in Portugal and your transaction is processed by a payment gateway located in the United States, your personal information used in completing that transaction may be subject to disclosure under United States law.

Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

Connections

When you click on links in our store, they may direct you away from our website (e.g. Facebook and Instagram). We are not responsible for the privacy practices of other sites and encourage our users to read their privacy statements.

In this online store, Pipinhas&Cia uses the following third-party services:

• Shopify: which hosts the platform that hosts the online store
• Stripe: card payment gateway
• Paypal: payment gateway
• Google analytics: to analyze visit data, visitors to our store and other KPIs
• ioP2P: for managing Pipinhas&Cia's community and omni-channel management program.

 

6. SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, used inappropriately, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, it will be encrypted using SSL (Secure Socket Layer) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

7. COOKIES

A cookie is a small amount of information that is placed on your computer or device when you visit our website. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means that you do not need to re-enter this information every time you return to the site or navigate from one page to another. Cookies also provide information about how people use the website, for example whether it is their first time visiting or whether they are repeat visitors. We use this information to improve the browsing experience for all our users.

Our store uses third-party services that use cookies for the purposes described. See below a list of suppliers and their respective cookie policies:

• Shopify -> to allow the store to function as designed and collect statistics (see here for more details on Shopify cookies: https://www.shopify.com/legal/cookies )
• Google Analytics -> to collect usage statistics https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=en
• Facebook -> to support digital marketing campaigns ( https://www.facebook.com/policies/cookies )
• ioP2P -> to identify the person or entity from the Pipinhas&Cia community that originated a sale and, consequently, be able to attribute discounts and rewards as defined by Pipinhas&Cia.

If you do not accept the installation of cookies, you will not be able to browse our website. You can opt out at any time by clearing the cookie history in your browser (see your browser's help function for instructions on how to do this). If you do this, some of the store's features may not work correctly (for example, the automatic application of Pipinhas&Cia Gang discounts).

 

8. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon publication on the website.

If our store is acquired or merged into another company, your information may be transferred to the new owners so that we can continue to sell products under the same conditions.

 

9. GDPR UPDATE

Pipinhas&Cia is an EU company and bound by European law. The GDPR (Global Data Protection Regulation) is a new regulation that applies to all companies operating in the EEA and sets new standards for the processing of individuals' private data.

We want to be completely transparent about the personal information we hold and how we treat it. Please read our GDPR update to our privacy policy carefully.

What personal information do we keep and why?

At checkout, we gather: your name, address, NIF (customer tax number, for billing purposes in Portugal), telephone number. If you pay by bank transfer, we will also receive the bank account number used to transfer the money to us.

This information is necessary for us to process your order and we will use it exclusively for this purpose.

When you visit our store, we also install "cookies". These cookies are used to improve your browsing experience and collect statistics about traffic to our store. Cookies may also be used to evaluate the effectiveness of digital marketing campaigns (see section 7. COOKIES above for more details).

What do we do with your personal information?

All data received at checkout is used, disclosed (to third parties) and retained for the exclusive purpose of fulfilling a contractual obligation (your order).

Disclosure to third parties includes delivery services (for home delivery) and other subcontracted entities that provide customer support on our behalf. All third parties are subject to a confidentiality agreement and will use personal data as indicated in this policy.

We do not hold payment information (e.g. credit cards), but when you use a credit card or use PayPal for payment, your information is sent to the payment processing provider (Stripe or Paypal) using the latest encryption methods. advanced available.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, change or delete any personal information we have about you, register a complaint or simply want more information, contact us at shop@pipinhascia.com . Please note that Portuguese legislation provides for the possibility for customers to register a complaint in the electronic complaints book .

 

Pipinhas&Cia is a brand owned by Ana Filipa Borges (NIF: 241765560).

Pipinhas&Cia